Frequently Asked Questions Everything you need to know about shopping at ABCognify Orders & Shipping How long does shipping take? Delivery times depend on your location: Germany & Austria: 5-10 business days Western Europe: 7-14 business days Nordic & Eastern Europe: 7-14 business days UK & Switzerland: 10-18 business days Is shipping really free? Yes! All orders ship free to EU countries, UK, Switzerland, and Norway. No minimum order required. How can I track my order? Once your order ships, you will receive an email with your tracking number. You can also visit our Track Order page. Do you ship outside Europe? Currently we ship within the EU, UK, Switzerland, and Norway. We are working on expanding to more regions. Payments What payment methods do you accept? We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay through our secure payment gateway. Are prices shown in EUR? Yes, all prices are displayed in Euros (EUR) including VAT where applicable. Returns & Refunds What is your return policy? We offer a 30-day return policy. Items must be unused and in original packaging. Contact support@abcognify.com to start a return. How long do refunds take? Refunds are processed within 5-10 business days after we receive your returned item. The refund will be issued to your original payment method. Products Are your products CE certified? Yes, all our products carry CE certification, meaning they meet EU safety, health, and environmental requirements. Do products come with a warranty? All products come with a minimum 1-year manufacturer warranty as required by EU law. Some products have extended warranty periods. Still have questions? Our support team is here to help. Contact Us
